ABM has established new opportunities in the healthcare market, redeploying hundreds of team members from the aviation segment into the NHS to support COVID-19 related activity.
The move, underpinned by work for the Royal Free London NHS Foundation Trust, has protected jobs in the short term and also created an opportunity for future growth within healthcare.
As the scale of the COVID-19 pandemic began to escalate, the additional pressure being placed on UK hospitals was enormous. The demand for additional high touchpoint cleaning, deep cleaning, porterage, and PPE logistics surged as the number of patient admissions continued to increase at a rapid rate. Additionally, a significant number of NHS staff – including critical cleaning teams – were forced to shield or self-isolate, causing gaps in service delivery.
ABM was able to quickly mobilise a flexible operational team with the right skills and competencies through its vetted database. Their first contract in the market was to provide cleaning, porterage services, touchpoint cleaning and housekeeping services to the Royal Free London NHS Foundation Trust.
Dave Cauvin, Commercial Director at ABM Aviation, said: “It has been an honour to support the Royal Free London NHS Foundation Trust at such a crucial time in our history. The success of the partnership has been down to the transferable skills and talent for service demonstrated by our team members.”
Jeremy Sharp, Director of Facilities at the Royal Free London NHS Foundation Trust, added: “ABM has not only been able to provide the agility and technical skills needed, but also the necessary empathy and understanding which the environment requires.”
Dave continued: “All of our partnerships are based on trust and collaboration, and that approach naturally extends to self-regulation. Through ABM’s Business Intelligence tool ‘ABI’, we are able to share a dashboard summary of the key aspects of our service delivery, such as percentage of tasks complete, any issues of note, equipment availability, staff presence, training compliance and more.
“This means both our operational managers and our client’s nominated representatives are able to see our team’s status in real time. This is a fresh approach to accountability; simple reporting against clear targets so all parties have absolute confidence in the partnerships we put in place.”
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