Outsourced communications provider Moneypenny has launched a free Digital Switchboard service that can benefit the commercial cleaning sector, as well as other British businesses during the Coronavirus pandemic.
The offer is particularly valuable to cleaning companies where reception teams can no longer be office-based or do not have the technology to manage switchboards remotely. Digital Switchboard uses carefully designed AI voice technology and is claimed to be the most advanced and accurate automated switchboard in the cloud.
Joanna Swash, Moneypenny CEO, said: “We want to help companies during this challenging time, so we’re offering our Digital Switchboard services for free. Many are struggling to deal with the shift in call volumes due to the rapid switch to home working, and we’re on hand to make sure we can provide solutions to help maintain exceptional customer service.”
Moneypenny’s Digital Switchboard system is fully automated and operates like a traditional switchboard, without the need for a receptionist. The system can answer high volumes of calls and field them efficiently, directing callers to the appropriate person or department.
Featuring natural language speech recognition, the system puts callers in control by enabling them to self-serve with impressive accuracy levels. In the unusual event that the system doesn’t recognise a voice query, or an enquiry is more complex, the caller will be transferred to a failover option or a real PA at Moneypenny.
Simon Burlison, Business Development Manager at Moneypenny, added: “Many cleaning businesses put remote working plans in place in record time. Understandably, a lot of that focus has been on providing laptops and shared access to files, rather than the logistics of call handling and telephony.
“However, call handling is a business-critical activity. Companies must remain accessible for clients and prospects, and for remote teams to be able to work productively. This is an unprecedented offer from Moneypenny and one that will help the cleaning sector face the challenges of the next few months.”
Moneypenny is inviting all those within the sector to find out more and use the service for the next three months.
