TC Facilities Management (TCFM) joined Centre Manager, Ailsa Fraser, and other members of the Eden Walk team at an awards lunch to mark its achievement of attaining the British Land Customer Service Silver standard.
The awards were held in London on 9th May where more than 300 people were in attendance. The standards focus on a number of areas ensuring delivery of a safe and enjoyable shopping experience.
Having achieved a Bronze standard in 2016, as part of the contract award process last year, TCFM proposed a number of measures that the team would contribute to Eden Walk’s goal of achieving the Silver standard.
TCFM, alongside utilising smart management systems and state-of-the-art technology to help maintain and improve operational standards, have invested time in training and coaching to ensure that their staff contribute to delivering unrivalled customer service and value to every visitor at Eden Walk.
Ailsa Fraser said: “The British Land Customer Service Programme has just completed its third year. It has proven extremely successful in changing the attitudes of staff and colleagues towards out customers and to each other. It has ensured that British Land Shopping Centres stand out amongst the rest.”
TCFM Contract Manager, Cosmin Tecuta, commented: “We are delighted to be able to celebrate Eden Walk’s achievement in attaining British Land’s Silver Customer Service Standard. This achievement is testament to the hard work that Ailsa and her team as a whole, of which TCFM is a part, have invested in making Eden Walk a great shopping destination in South West London. Our team of cleaning operatives and security officers from TCFM are overjoyed that the part we have played has contributed to Eden Walk’s success.”
