Adoption of employee scheduling and workforce management software SmartTask gathered pace in 2017, the company has reported.
In particular, there was an 81% increase in the number of field service businesses using the system, which now includes 40 cleaning service providers.
Paul Ridden, CEO of SmartTask, said: “Over the past few years we have worked hard to understand the needs of the cleaning industry to develop a solution that possesses the right mix of employee scheduling and workforce management functionality.
“This has enabled us to achieve impressive growth last year both domestically and worldwide, with our software now being used in 15 countries and successful trials underway in mainland Europe, the Middle East, Africa and Australasia.”
The number of facilities that are now coordinated using SmartTask grew by 160% in 2017 to over 16,000, across a 17,000-strong employed and subcontracted workforce. In fact, the variety of managed sites expanded significantly to include: football stadiums, national museums, retail developments, industrial estates, science parks, schools, universities, factories, airports, banks, hospitals and even a F1 racing team.
SmartTask continued to help soft service providers to gain visibility and control over customer sites with more than 250,000 rounds/patrols monitored, over 5.5m NFC checkpoints scanned, and 50,000 electronic smartforms processed during 2017. Meanwhile, the intelligent rostering functionality is now being used to schedule almost one million hours of work per month, as well as calculating £40m of employee pay and £50m of customer billing over the past year.
SmartTask introduced a new cleaner onboarding/vetting capability in 2017, to simplify appropriate employee screening and background checks. A comprehensive trial of Smartbeacons was also undertaken as part of a project to extend workforce monitoring and proof of presence options.
Paul continued: “We are looking forward to building on this success and expect to continue this growth trend through 2018 and beyond.”
