ISSA has announced the appointment of Manuela D’Agata as its new International Education and Certification Director.
She joins ISSA’s international team, which also includes Alexandra Adams, International Programme Coordinator, and Frances Ball, Business Development Manager UK & Ireland.
Her appointment reflects ISSA’s efforts to further build education and certification services such as the CIMS programme (Cleaning Industry Management Standard) across the globe. Based in Amsterdam, Netherlands, D’Agata will be responsible for establishing the CIMS programme in Europe, Middle East, Africa, Oceania, and Asia-Pacific regions, as well as developing a group of local trainers and auditors.
Commenting on her ambitions for the new role, D’Agata stated: “I’m looking forward to enhancing and promoting professionalism, industry standards, and best practices across the industry through CIMS accreditation, training courses, and blended educational initiatives.
“I’m so thrilled about the new challenge and, along the way, I see ISSA becoming the leading provider of standards and education for the cleaning industry worldwide, much like it is in North America.”
D’Agata’s approach stems from her more than 10 years of experience in developing and managing successful educational programmes, most recently for the Association for Investors in Non-Listed Real Estate Vehicles (INREV). She is an Italian native who is fluent in English and proficient in Spanish.
Dianna Steinbach, ISSA Vice President of International Services, said: “Manuela is a welcome addition to the global ISSA team. We are excited to have her expertise in international education and certification programmes, as well as her holistic approach to engaging ISSA member companies to be a part of the process. Her passion and enthusiasm are infectious and will be a great asset as ISSA continues to change the way the world views cleaning.”
